NADZ Healthcare (“NADZ”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, share and safeguard your personal data in line with the UAE Federal Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable healthcare regulations.

Data we collect

  • Contact details — name, phone number, email and address you provide when booking, contacting us or requesting a callback.
  • Health information — symptoms, service requested and other details you share so we can provide appropriate care. This is sensitive personal data and is handled with additional safeguards.
  • Booking & payment information — details of the services you request and payments you make. Card details are processed directly by our payment providers and are not stored by us.
  • Technical & usage data — such as device and browser information and how you use our website (see our Cookie Policy).

How we use your data

  • To provide, arrange and coordinate your care and home visits.
  • To process bookings, payments and callbacks.
  • To communicate with you about your requests and appointments.
  • To improve our services and website.
  • To meet legal, regulatory and healthcare obligations.

Legal basis

We process personal data on the basis of your consent, to perform a service you request, to comply with legal obligations, and — for healthcare — to protect vital interests where necessary. You may withdraw consent at any time.

Sharing your data

We do not sell your personal data. We share it only where necessary with:

  • Our DHA-licensed clinicians and care team delivering your visit.
  • Payment providers (such as Stripe and Tabby) to process payments securely.
  • Laboratories and healthcare partners involved in your requested service.
  • Trusted service providers who support our operations under confidentiality obligations.
  • Regulators or authorities where required by law or healthcare regulation.

International transfers

Where data is transferred outside the UAE (for example, to a service provider), we take steps to ensure it is protected to an appropriate standard.

Data retention

We keep personal data only for as long as necessary for the purposes above and to meet legal, medical-record and regulatory requirements, after which it is securely deleted or anonymised.

Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Your rights

Under the UAE PDPL you may, subject to conditions:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the competent authority.

Children

Where we provide care to children, we process their data with the consent and involvement of a parent or guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date above shows when it was last revised.

Contact us

To exercise your rights or ask about this policy, contact NADZ Healthcare — Office 809, Armada 2, Cluster P, JLT, Dubai, United Arab Emirates. Email info@nadzhealthcare.com or call 800 4 NADZ / 800 4 6239.