Refund and Cancellation Policy
At NADZ Healthcare, we strive to provide a seamless and high-quality healthcare experience.
1 Introduction
At NADZ Healthcare, we strive to provide a seamless and high-quality healthcare experience. This Refund and Cancellation Policy outlines the terms applicable to cancellations, rescheduling, and refunds for services booked via our website, phone, or any other channel.
2 Scope
This policy applies to all healthcare services, including:
- Physician-on-call (home, hotel, office)
- Nursing care
- Labs-at-home
- Physiotherapy and wellness services
- Diagnostic or preventive care services
3 Cancellations
- Patients may cancel a confirmed appointment at least 24 hours before the scheduled service.
- Cancellations made after this period may incur a 50% service fee, depending on the type of service booked.
- To cancel an appointment, please contact NADZ Healthcare via 80046239.
4 Rescheduling
- Appointments can be rescheduled at least 24 hours prior to the scheduled time.
- Rescheduling requests are subject to availability.
- Repeated last-minute rescheduling may require additional fees or deposits.
5 Refunds
- Refunds are applicable only for pre-paid services where applicable.
- Refund requests must be submitted via 80046239.
- Approved refunds will be processed within 30 business days via the original payment method.
Non-Refundable Services:
Certain services (e.g., emergency home visits, consumables, lab tests already conducted) may be non-refundable.
6 No-Show Policy
- Failure to attend a scheduled appointment without prior notice may be treated as a no-show.
- No-show appointments may be charged the full-service fee or a percentage thereof.
7 Changes to the Policy
NADZ Healthcare reserves the right to update or amend this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website, with the updated "Effective Date."
8 Contact Information
For cancellations, rescheduling, or refund inquiries, please contact:
NADZ Healthcare FZCO
Address: Unit No: 5, MTM & GOLD REFINERY DMCC, DMCC Free Zone, Dubai, United Arab Emirates
Email: info@nadzhealthcare.com
Contact No: 80046239
Need to Cancel or Reschedule?
Our team is available to assist you with cancellations, rescheduling, or refund inquiries.
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